How to Buy

 

Welcome to Vasilisa’s Dolls Shop!

 
In Vasilisa's Dolls you will find Artist BJD (Ball Jointed Dolls), Limited BJD and OOAK Art Dolls created by Vasilisa’s Dolls artists.

 

You will find three categories: MOD, WOW and OOAK Art Dolls.

 

MOD: My Own Dream, are ready to Custom Artist BJD. They are copies in resin of an Artist sculpted prototype, that is send to a professional manufacturer. They are available only by PREORDER, and sometimes we could have some IN STOCK.

 

WOW: World Of Wonders, are Limited BJD designed and customized in very short series by Vasilisa’s Dolls artists. They are copies in resin of an Artist sculpted prototype, that is send to a professional manufacturer to produce in a very short serie. They are available only by PREORDER.

 

OOAK Art Dolls are hand made from the beginning to the end, in a totally unique piece by Vasilisa’s Dolls artists. They are available as IN STOCK.

 

Both Limited BJD and Artist BJD are manufactured in short series, a limited amount of dolls will be available for each model.

Limited BJD will be produced ONCE, which means ONE SINGLE preorder, during a limited period of time. 

If you don’t want take any risk to miss an OOAK, or a new MOD or WOW dolls that should interests you, be sure to subscribe to Vasilisa’s Dolls Newsletter!

 

 

PREORDER

 

When dolls are on sale under the principle of "Preorder": Copies are available for purchasing/reservation during a limited time period, and the manufacturer start the production as soon as the Preorder is Closed.

The processing and fabrication time is around 3 months (90 days) plus 1 month if you want an artist face up, after the Preorder is closed.

The copies being manufactured on demand, order cancellation is not possible between the moment of the order and shipping.

 

 

IN STOCK

 

When dolls are for sale under the principle of “In Stock”: They are available dolls that can be shipped in 3 to 5 working days.

 
Once a doll or accessory is sold out, it keeps visible on the shop, but with the mention “SOLD OUT” or “SOLD”, which means it's no more available for ordering until further notice.

 
 

PAYMENTS

  

Secure Payments

Our website has SSL certificate, which means secure website for Payments while you’re logged in.

Payments can be done trough Paypal. Credit card payments on Vasilisa’s Dolls are handled by PayPal, a secure online financial service that is the safest and simplest way to buy online.


YOU DON'T NEED TO HAVE A Paypal ACCOUNT for your purchases because Paypal let you use your credit cards.

When you Checkout, a Paypal Button will be appear with several credit cards, by clicking it, it will take you to a PayPal page, there you have the options: Pay with PayPal account or Pay with Credit Card. You can choose between them, you don't need to Sign In with PayPal if you don't want to.

 

 

LAYAWAY

 

Payment in several installments (Layaway)

Vasilisa’s Dolls shop offers the possibility to pay in several monthly payments through a Pay Pal subscription. You can subscribe a layaway from 2 to 3 installments per doll, or more depending on the total amount of your order.

 

Order will be shipped as soon as all installments are paid. No dolls will be shipped till the full balance is paid.

 

Warning: Once your order placed, it cannot be canceled. All sales are final and NO PAYMENT IS REFUNDABLE.

 

 

HOW TO ASK FOR A LAYAWAY?

 

When you want to access to a layaway plan, please add the requested product to your Wish List (do not buy the doll) and send me an email with the detailed description of the doll you want and your Layaway preferences to: lean@vasilisasdolls.net , with the subject Layaway.

 

 Within 24hrs, a paypal link to subscribe your automatic paypal plan will be sent to you, so you can make your first payment.

 

You must subscribe your plan, therefore make your first payment within 3 days after it has been sent to you, otherwise your order will be canceled.

 

Once your plan is subscribed, you have nothing more to do as Paypal will send me your payments automatically each month. You only have to subscribe once to your layaway.

 

Please, make sure that your Paypal has the payment balance every month otherwise your payment will be ignored. Paypal then tries 6 days after to send me again the payment. If again, the balance is not enough, then your layaway is automatically canceled by Paypal. If a payment is past due for more than 8 days, your order will be definitely canceled.

Please remember NO PAYMENT ARE REFUNDABLE.

  

TAX POLICY

 

Due to Spanish regulations all customers living in the EU must pay Spanish taxes, called IVA: +21%.

Customers outside the EU can buy at a duty-free price (and so reduced by about 21%), which counterbalance customs duties and higher shipping fees.

If you're concerned by this reduction, your Country selling prices will be displayed on the website as soon as you create an account on it or you’re Long In.

International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

 

 

DELIVERY

 

Items will be sent by Priority mail, with signature requirement and tracking number. I will contact you with the tracking number once the item has been posted.

In Preorder products the processing and fabrication time is around 3 months (90 days) plus 1 month if you want an artist face up, after the Preorder is closed.

In Layaway options orders will be shipped as soon as all installments are paid. No dolls or accessories will be shipped till the full balance is paid. Please consider also the processing and fabrication time in Preorder products you paid with a Layaway plan. 

Shipping fees vary according to the total weight of your order as to your delivery zone, which is defined by your location during your inscription on the shop. They're specified at the moment of each order.

International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

Attention customers that lives in Russia:
Due to customs regulations regarding documentation in Moscow, your packages may be very delayed.


All my creations are carefully packaged using bubble wrap, and double boxed (in hard cardboard box and an outside protector cardboard box).

 

 

YOUR ADRESS

 

All orders are sent to the address provided by Paypal, so please ensure this is up to date and let me know if you require postage to another address, or If you are sending to someone other than yourself as a gift, please let me know sending me an email to: lean@vasilisasdolls.net

 

 

IF YOU HAVE MOVED after you have made any pre-orders with us, please let us know as soon as possible so we can reflect this in your order. Please contact us with your full name, and new address in the MESSAGE of the email.

 

Paypal DOES NOT update transactions, so please contact us to let us know of any address changes...

Even if you update your Paypal or your Vasilisa’s Dolls account, your new information is NOT reflected on your orders until you contact us. Thank you for your understanding.

 

 

RETURN POLICY

 

We cannot be held responsible for loss or damage, or delayed times for strike by the postal services.

In case a collector would receive a damaged parcel, please take pictures and then a postal complaint must be lodged by the collector in order for Vasilisa’s Dolls to ask for insurance in case of damage to the doll.

All damaged parcels delivered and accepted without postal complaint cannot be the subject of a claim towards Vasilisa’s Dolls.

  

If you have any question, or problems with the delivery, don’t hesitate to contact me: lean@vasilisasdolls.net

 

 

To learn more, please read our General Conditions of Sale.